Frequently Asked Questions
Creating an account in our webstore is optional and will save you time the next time you place an order. All your address details will be pre-filled for you. Only change what you need to.
With the launch of our new webstore, if you previously created an account, these former login details are no longer valid.
We truly appreciate all support received for our outreaches. You can select a donation product from the store and this will be added to your cart. Also, the checkout has the option to add a matching gift to your order.
This is calculated during checkout once we know where it's going. We charge according to Royal Mail 2nd Class postage rates, based on the combined weight of the order.
Anywhere in the world.
We presently only dispatch orders by Royal Mail 2nd Class post, so this is currently not possible. We are, however, looking to offer this in the future.
We offer our books at the lowest price possible to make them accessible to as many people as possible through local (Christian) bookshops and churches. After having also kept UK orders postage free for many years, it was now felt financially no longer possible to continue doing so.
We accept major credit/debit cards, Apple Pay, Google Pay and PayPal.
You can use this on the payment step during checkout.
Our prices already include it.
Everything is encrypted and sent securely using SSL.
Digital Products (i.e. eBooks)
All digital products (i.e. eBooks, MP3, MP4) are available to download immediately after purchase. In addition, a link will be sent to the email provided during checkout and can be downloaded through there. Please check your junk folder if not received within 10 minutes.
An MP3 is a digital audio file, that can be downloaded and transferred onto any smart device to listen to and enjoy.
An MP3 is a digital audio file, and is therefore not a physical product. As such, the overheads involved in producing and distributing these files is much cheaper than a CD.
1. On your iPhone or iPad, go to Safari and open the file you are trying to download.
2. Tap on the Share button, which will bring up the Share sheet.
3. Select “Save to Dropbox.”
4. Now tap the Save button, or choose a different folder where to save the file, then tap Save.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.